*Pre-Sales Service1.Inquiry and consulting support, professional packing solution for
free.
2.Machine videos for your reference.
3.Sample testing support.
4. View our Factory.
*After-sale Service
1. Manuals / Videos of machine installation, adjusting,setting,
maintenance are available for you.
2. If any problems happen and you can not find out the solutions,
Telecom or Online face to face communication available 24 hours.
3. ICT engineers & technicians are available to send to your
countries for services if you agree to pay the expenditure.
4. The machine will have a 1-year warranty for the machine,2 years
warranty for the electric part. During the warranty year if any of
the parts broken not by man-made. We will free charge to replace
the new one for you. The warranty will begin after the machine send
out we received the B/L.
FAQ
1: How to find a Packing machine suitable for my product?
Tell me about your product details. 1. What kind of product you
have. 2. The size of your product( the length, width, and height).
2: Is an engineer available to serve oversea?
Yes, but the travel fee is paid by you. So actually to save your
cost, we will send you a video of the full details machine
installation and assist you till the end. 3. Are you a factory or
trading company? We are the factory, and especially R&D,
manufacture and sell various packing equipment. We have engaged in
the packing R&D and production for over 10 years. 4. What's
your payment way?
T/T by our bank account directly, or by Alibaba trade assurance
service, or by West Union, or in cash.
5. How can we make sure about the machine quality after we put the
order?
Before delivery, we will send you the pictures and videos for you
to check the quality, and also you can arrange for quality checking
by yourself or by your contacts in China.
6. We are afraid you won't send us the machine after we send you
the money? Please note our above business license and certificate.
And if you don't trust us, then we can use Alibaba trade assurance
service, guarantee your money, and guarantee your machine's on-time
delivery and machine quality.
7. Why we should choose your company?
We are professional in packing machines for over 10 years, and we
provide better after-sales service. You guarantee no risk for our
deal.
